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Ombudsman
Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program protects and promotes the rights and quality of life for people who reside in long term care facilities (nursing homes). This is done through regional ombudsmen who have a hands–on working relationship with the residents and staff of the facilities within their program areas.
Long Term Care Ombudsmen protect, defend and advocate for residents by...
• Informing residents and their families of their rights
• Resolving complaints
• Providing information on residents' needs/concerns to their families, facility staff and their community
• Advocating for good individualized care
The Ombudsman program is available to:
• Residents* of any long term care facility
• Friends and relatives of persons who live in long term care facilities
• Long term care facility staff members and administrators with resident-related concerns
• Individuals and families who are considering nursing home placement as a long term care option
• The community-at-large
• Other interested groups concerned about the welfare of residents of long term care facilities.
* The Illinois Department on Aging defines a resident as a person 60 or older who is either a current resident, a prospective resident, or a former resident of a long term care facility.
When contacted, an Ombudsman will:
• Listen to resident and family concerns
• Keep all information confidential
• Involve the resident and/or family in the investigation and resolution plan
• Seek to resolve problems within the facility
Reasons to contact the Long Term Care Ombudsman Program:
• To report a problem or concern
• To seek information about long term care facilities
• To learn more about Illinois' Long Term Care Ombudsman Program
• To get answers to questions about
o Facility services or standards;
o Medical coverage;
o Resident rights
o Transfer or discharge.
Contact Information:
Alternatives for the Older Adult
1803 7th Street
Moline, IL 61265
1-800-798-0988
(309) 277-0168
Web Site: www.4olderadults.org
E-mail: Alternatives
Long Term Care Ombudsman Program
The Long Term Care Ombudsman Program protects and promotes the rights and quality of life for people who reside in long term care facilities (nursing homes). This is done through regional ombudsmen who have a hands–on working relationship with the residents and staff of the facilities within their program areas.
Long Term Care Ombudsmen protect, defend and advocate for residents by...
• Informing residents and their families of their rights
• Resolving complaints
• Providing information on residents' needs/concerns to their families, facility staff and their community
• Advocating for good individualized care
The Ombudsman program is available to:
• Residents* of any long term care facility
• Friends and relatives of persons who live in long term care facilities
• Long term care facility staff members and administrators with resident-related concerns
• Individuals and families who are considering nursing home placement as a long term care option
• The community-at-large
• Other interested groups concerned about the welfare of residents of long term care facilities.
* The Illinois Department on Aging defines a resident as a person 60 or older who is either a current resident, a prospective resident, or a former resident of a long term care facility.
When contacted, an Ombudsman will:
• Listen to resident and family concerns
• Keep all information confidential
• Involve the resident and/or family in the investigation and resolution plan
• Seek to resolve problems within the facility
Reasons to contact the Long Term Care Ombudsman Program:
• To report a problem or concern
• To seek information about long term care facilities
• To learn more about Illinois' Long Term Care Ombudsman Program
• To get answers to questions about
o Facility services or standards;
o Medical coverage;
o Resident rights
o Transfer or discharge.
Contact Information:
Alternatives for the Older Adult
1803 7th Street
Moline, IL 61265
1-800-798-0988
(309) 277-0168
Web Site: www.4olderadults.org
E-mail: Alternatives
Western Illinois Area Agency on Aging
729 34th Ave
Rock Island IL 61201
(800) 322-1051
Rock Island IL 61201
(800) 322-1051